SHIPPING POLICY

Our unwavering commitment lies in ensuring the safety and well-being of both our valued customers and dedicated staff. While the unique challenges posed by COVID-19 are no longer a primary concern, we persist in giving top priority to health and safety throughout our delivery process.

To uphold safety standards for all involved, we conduct deliveries exclusively to the front door. For customers in apartment buildings, deliveries are confined to the front of the building, as our drivers are unable to enter the premises.

Delivery within the UK:

  • Standard Shipping: Orders are typically processed and shipped within 1-2 handling days. Transit times for standard shipping vary but generally range from 5-8 business days within the continental United Kingdom. In some cases, delivery may take up to 10 days.

  • Handling Days: Please allow 1-2 business days for handling before shipment.

  • Free Shipping: We offer free shipping on all orders within the UK.

Delivery Charges:

Delivery charges may apply to orders shipped . For detailed information, please contact us.

Additional Delivery Options:

  • Day of Choice Delivery: If you have specific delivery date preferences, please contact our sales team, and we will endeavor to accommodate your request.

  • Collection: If you choose to collect an item from our warehouse, please contact us via call or email in advance of collection. This allows us to prepare and have the item ready, minimizing any inconvenience on your end.

Tracking and Notifications:

We will email you tracking details and courier information once your order is shipped. Larger items benefit from a scheduled delivery service. You will receive a call or text to arrange a delivery date and receive an hour’s notice before the driver arrives on the scheduled day.

For any further inquiries regarding our shipping policy, please do not hesitate to contact us.

Thank you for choosing Artisanhup!

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