Refund and Returns Policy

Return Window: You have 30 days from the delivery date to return your item(s).

Return Method: Returns must be made by mail.

Item Condition: We accept returns for items in both new and used condition.

Restocking Fee: A restocking fee of 5% of the product price will be deducted from your refund.

Return Reasons and Fees:

  • No Fee for Remorse Returns: If you changed your mind, you can return the item without any additional fee.
  • No Fee for Defective Returns: If the item is defective, you can return it without any additional fee.

How to Return an Item:

  1. Contact Us: Email us at contact@artisanhup.shop

    with your order number and reason for return. Alternatively, you can use the live chat feature on our website during business hours for immediate assistance.

  2. Prepare Your Return: Pack the item securely in its original packaging (if possible) along with all accompanying accessories and documentation.

  3. Ship Your Return: We will provide you with the return shipping address. Please ship your return using a trackable shipping method.

  4. Processing Your Return: Once we receive your return, we will inspect the item(s) and process your refund within 2-7 business days. The refund will be issued to your original method of payment.

Contact Information:

🏠 Address: 642 Brighton Road , Purley Surrey CR8 2BB , UNITED KINGDOM

📧 Email: contact@artisanhup.shop

☎️ Phone : +44 7537 133637

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